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Terms and Conditions

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​​Last updated 27th June 2026

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AGREEMENT TO OUR LEGAL TERMS

We are AV MRO Analytics, trading as MRO CONNECT ('Company', 'we', 'us', or 'our'), a company registered in England at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.

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We operate the website https://www.mroconnect.co/ (the 'Site'), as well as any other related products and services that refer or link to these legal terms (the 'Legal Terms') (collectively, the 'Services'). AV MRO Analytics (trading as MRO CONNECT) is a B2B Data-as-a-Service (DaaS) platform that provides aviation professionals with interactive market intelligence, asset tracking, and analytics dashboards. You can contact us by email at legal@mroconnect.co or by post to 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, England.

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These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ('you'), and AV MRO Analytics, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

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We will provide you with prior notice of any scheduled changes to the Services you are using. The modified Legal Terms will become effective upon posting on the Site or notifying you via email. By continuing to use the Services after the effective date of any changes, you agree to be bound by the modified terms.

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The Services are strictly intended for business-to-business (B2B) use. By accessing the Services, you represent and warrant that you are an authorised representative of a registered commercial entity, acting in a professional business capacity. ​ We recommend that you print a copy of these Legal Terms for your records.​

 

TABLE OF CONTENTS

  1. OUR SERVICES

  2. INTELLECTUAL PROPERTY RIGHTS

  3. USER REPRESENTATIONS

  4. USER REGISTRATION

  5. PURCHASES AND PAYMENT

  6. SUBSCRIPTIONS

  7. PERMITTED AFFILIATES AND SUBSIDIARIES

  8. PROHIBITED ACTIVITIES

  9. FEEDBACK AND SUBMISSIONS

  10. THIRD-PARTY WEBSITES AND CONTENT

  11. SERVICES MANAGEMENT

  12. PRIVACY POLICY

  13. MUTUAL CONFIDENTIALITY

  14. TERM AND TERMINATION

  15. MODIFICATIONS AND INTERRUPTIONS

  16. GOVERNING LAW

  17. DISPUTE RESOLUTION

  18. CORRECTIONS

  19. DISCLAIMER

  20. LIMITATIONS OF LIABILITY

  21. USER DATA

  22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

  23. DATA ACCURACY AND BUSINESS RISK DISCLAIMER

  24. THIRD-PARTY DEPENDENCIES & SERVICE AVAILABILITY

  25. MODIFICATIONS TO DATA AND FEATURES

  26. SECURITY MONITORING AND AUDIT RIGHTS

  27. TRADE SANCTIONS AND EXPORT CONTROLS

  28. CORPORATE AUTHORITY AND ACCOUNT REGISTRATION

  29. PROPRIETARY DATA ENGINEERING AND METHODOLOGY

  30. USER INDEMNIFICATION

  31. SURVIVAL OF OBLIGATIONS

  32. RIGHT TO AUDIT COMPLIANCE

  33. NOTICES

  34. MISCELLANEOUS

  35. CONTACT US

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1. OUR SERVICES

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Services are not tailored to comply with aviation-specific regulatory reporting standards and are not certified by the Federal Aviation Administration (FAA), European Union Aviation Safety Agency (EASA), Civil Aviation Authority (CAA), or any other national or international aviation safety authority as a compliance tool. The Services provide market intelligence and must not be used as the sole basis for regulatory compliance or safety-of-flight decisions. ​

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2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property: We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the 'Content'), as well as the trademarks, service marks, and logos contained therein (the 'Marks'). Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties in the United States and around the world. The Content and Marks are provided in or through the Services 'AS IS' for your internal business purpose only.

 

Your use of our Services

Subject to your compliance with these Legal Terms, including the 'PROHIBITED ACTIVITIES' section below, we grant you a non-exclusive, non-transferable, revocable licence to:

  • access the Services; and

  • download or print a copy of any portion of the Content to which you have properly gained access, solely for your internal business purpose.

Except as set out in this section or elsewhere in our Legal Terms, no part of the Services and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Notwithstanding general restrictions on distribution, you may include limited, static extracts (such as screenshots) of the platform’s visual intelligence in ad-hoc presentations to your own clients or prospects. However, you must explicitly acknowledge MRO CONNECT as the data source, and AV MRO Analytics accepts no liability or responsibility to any third party who benefits from or relies on these presentations. You agree to fully indemnify AV MRO Analytics against any claims made by your clients arising from the use of MRO CONNECT data in such presentations.

If you wish to make any use of the Services, Content, or Marks other than as set out in this section or elsewhere in our Legal Terms, please address your request to: legal@mroconnect.co. If we ever grant you the permission to post, reproduce, or publicly display any part of our Services or Content, you must identify us as the owners or licensors of the Services, Content, or Marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our Content.

We reserve all rights not expressly granted to you in and to the Services, Content, and Marks. Any breach of these Intellectual Property Rights will constitute a material breach of our Legal Terms and your right to use our Services will terminate immediately. ​

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3.USER REPRESENTATIONS

By using the Services, you represent and warrant that:

  1. all registration information you submit will be true, accurate, current, and complete;

  2. you will maintain the accuracy of such information and promptly update such registration information as necessary;

  3. you have the legal capacity and you agree to comply with these Legal Terms;

  4. you are an authorised representative of a registered commercial entity, acting in a professional business capacity;

  5. you will not access the Services through automated or non-human means, whether through a bot, script or otherwise;

  6. you will not use the Services for any illegal or unauthorised purpose; and

  7. your use of the Services will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Services (or any portion thereof). ​

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4. USER REGISTRATION

You may be required to register to use the Services. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

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5. PAYMENT

We accept the following forms of payment:

  • Visa

  • Mastercard

  • American Express

  • Bank Transfer

Your subscription and access to the Services operate on a strictly prepaid basis and will only commence once full and cleared payment has been successfully received by us. You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

All fees are stated exclusive of Value Added Tax (VAT), sales tax, and any other applicable taxes or duties. If AV MRO Analytics becomes legally required to collect VAT or any other local taxes (whether in the UK or internationally), such taxes will be added to the price of your purchases at the prevailing rate. We may change prices at any time. All payments shall be in US dollars. All payments must be made free and clear of, and without deduction or withholding for, any taxes, duties, or levies. If you are legally required to make any such deduction or withholding, you must gross up the payment so that AV MRO Analytics receives the full amount it would have received had no such deduction been made.

You agree to pay all charges at the prices then in effect for your purchases, and you authorise us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel subscriptions purchased per corporate entity. These restrictions may include orders placed by or under the same customer account or the same payment method.

Because access to the Services requires full upfront payment, if your payment method is declined or fails during a purchase or a subscription renewal, access to the Services will be immediately denied or suspended until a successful transaction is completed. If an account remains suspended for non-payment of a renewal for more than thirty (30) days, we reserve the right to permanently delete your account and associated data.

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6. SUBSCRIPTIONS

Billing and Renewal Your subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. The length of your billing cycle is annual.

 

Free Tria: We offer a 14-day free trial to new users who register with the Services. The account will not be charged and the subscription will be suspended until upgraded to a paid version at the end of the free trial.

 

Cancellation: You can cancel your subscription at any time by logging into your account. Your cancellation will take effect at the end of the current paid term. If you have any questions or are unsatisfied with our Services, please email us at support@mroconnect.co.

 

Fee Changes We may, from time to time, make changes to the subscription fee and will communicate any price changes to you in accordance with applicable law.

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7. PERMITTED AFFILIATES AND SUBSIDIARIES

Except as specifically authorised in writing on an Order Form or Subscription Agreement, the licence granted under these Legal Terms extends solely to the specific corporate entity named in the registration. It does not extend to any of your parent companies, subsidiaries, sister companies, or affiliates. Any sharing of access, credentials, or data exports with an unauthorised affiliate constitutes a material breach of these Legal Terms and requires a separate Enterprise Licence. ​

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8. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavours except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.

  • Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.

  • Circumvent, disable, or otherwise interfere with security-related features of the Services, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Services and/or the Content contained therein.

  • Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services.

  • Use any information obtained from the Services in order to harass, abuse, or harm another person.

  • Make improper use of our support services or submit false reports of abuse or misconduct.

  • Use the Services in a manner inconsistent with any applicable laws or regulations.

  • Engage in unauthorised framing of or linking to the Services.

  • Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material that interferes with any party’s uninterrupted use and enjoyment of the Services or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Services.

  • Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.

  • Delete the copyright or other proprietary rights notice from any Content.

  • Attempt to impersonate another user or person or use the username of another user.

  • Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ('gifs'), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as 'spyware' or 'passive collection mechanisms' or 'pcms').

  • Interfere with, disrupt, or create an undue burden on the Services or the networks or services connected to the Services.

  • Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Services to you.

  • Attempt to bypass any measures of the Services designed to prevent or restrict access to the Services, or any portion of the Services.

  • Copy or adapt the Services' software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.

  • Except as permitted by applicable law, decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Services.

  • Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Services, or use or launch any unauthorised script or other software.

  • Use the Services as part of any effort to compete with us or otherwise use the Services and/or the Content for any revenue-generating endeavour or commercial enterprise.

  • Sell or otherwise transfer your profile.

  • Share account credentials, allow third-party access, or maintain concurrent active sessions under a single individual user subscription.

  • Extract, copy, share, or utilise underlying URLs, session authentication codes, or data endpoints to access the platform's data outside of the official website interface.

  • Inspect, reverse engineer, or manipulate the website's network activity to bypass intended access controls, user interfaces, or security measures.

  • Capture, reproduce, distribute, or publicly display the platform’s interface, data visualisations, or proprietary features—whether through screenshots, screen recordings, data exports, or any other medium—with any unauthorised third party, particularly direct or indirect competitors.

  • Access or utilise the platform for the purposes of competitive benchmarking, reverse engineering, or assisting in the development of a competing data service or product. We reserve the right to immediately suspend or terminate access, without refund or prior notice, for any account found engaging in unauthorised data extraction, external access, or competitive sharing.

  • Use automated tools, bots, scripts, scrapers, or web crawlers to systematically extract, download, harvest, or index data from the platform.

  • The creation of Derived Materials is strictly prohibited. "Derived Materials" means any materials, datasets, algorithms, or products created by or on behalf of the User that incorporate any portion of the platform’s Licensed Data in combination with other information or data for the purpose of creating a new commercial product, internal database, or external offering. You acknowledge that co-mingling MRO CONNECT data with third-party data does not extinguish AV MRO Analytics' intellectual property rights over the original data points. ​

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9. FEEDBACK AND SUBMISSIONS

By submitting questions, comments, suggestions, ideas, feature requests, or other feedback regarding the Services ('Submissions'), you agree that we can use, share, and commercially exploit such Submissions for any purpose without compensation to you. We shall own all intellectual property rights in any developments or enhancements to the platform that arise from your Submissions. We are not liable for any statements or representations in your Submissions, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Submissions. ​

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10. THIRD-PARTY WEBSITES AND CONTENT

The Services may contain (or you may be sent via the Site) links to other websites ('Third-Party Websites') as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties ('Third-Party Content'). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third-Party Websites accessed through the Services or any Third-Party Content posted on, available through, or installed from the Services, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content.

Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Services and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Legal Terms no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Services or relating to any applications you use or install from the Services.

Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us blameless from any harm caused by your purchase of such products or services. Additionally, you shall hold us blameless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites. ​

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11. SERVICES MANAGEMENT

We reserve the right, but not the obligation, to:

  1. monitor the Services for violations of these Legal Terms;

  2. take appropriate legal action against anyone who, in our sole discretion, violates the law or these Legal Terms, including without limitation, reporting such user to law enforcement authorities;

  3. in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;

  4. in our sole discretion and without limitation, notice, or liability, to remove from the Services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and

  5. otherwise manage the Services in a manner designed to protect our rights and property and to facilitate the proper functioning of the Services.

 

FAIR USE AND QUERY THROTTLING While your subscription grants access to the platform's search and filtering architecture, such access is strictly subject to a Fair Use Policy. You agree not to subject the platform to excessive query volumes, artificially high-frequency refresh rates, or systemic loads that fall outside the bounds of standard, human-driven commercial use. We reserve the right to actively monitor query volumes and, at our sole discretion, throttle, limit, or temporarily suspend any account that places an undue burden on our server infrastructure or degrades the performance of the Services for other users, without prior notice or liability. ​

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12. PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://www.mroconnect.co/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in the United Kingdom, United States, Ireland and Germany. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, United States, Ireland and Germany, then through your continued use of the Services, you are transferring your data to the United Kingdom, United States, Ireland and Germany, and you expressly consent to have your data transferred to and processed in the United Kingdom, United States, Ireland and Germany. The processing of any personal data is governed by UK Data Protection Laws, and where applicable, a separate Data Processing Agreement (DPA) can be executed upon request. ​

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13. MUTUAL CONFIDENTIALITY

'Confidential Information' means any non-public, proprietary information disclosed by either party to the other, whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information. For AV MRO Analytics, this expressly includes the platform’s visual interface, dashboard layout, proprietary data methodologies, metrics, and pricing. For you, this includes your account details, search queries, and specific internal usage data. Both parties agree to protect the other's Confidential Information from unauthorised access, use, or disclosure with the same degree of care they use to protect their own similar confidential information, but in no event less than reasonable care. Neither party shall disclose the other's Confidential Information to any third party without prior written consent, except to its employees, advisors, or consultants who have a strict need to know and are bound by confidentiality obligations. This obligation shall survive the termination of your subscription.

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14. TERM AND TERMINATION

These Legal Terms shall remain in full force and effect while you use the Services.

 

TERMINATION FOR CONVENIENCE AND REFUNDS Notwithstanding any other provision in these Legal Terms, AV MRO Analytics reserves the right to terminate your subscription and revoke access to the Services at any time, for any reason or for no reason, at our sole discretion. If we terminate your account without cause (i.e., where no breach of these Legal Terms has been proven), our sole obligation and your exclusive remedy shall be, at our sole discretion, either a pro-rated refund of any prepaid subscription fees covering the remainder of the current term, or a full refund of the current term's fees. Upon such termination and the processing of the refund, AV MRO Analytics shall have no further liability, obligation, or continuing relationship with you whatsoever.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Upon expiration, cancellation, or termination of your subscription for any reason, you must immediately cease using all of the Services, Content, and data provided by MRO CONNECT. Furthermore, you must promptly delete, purge, and destroy all downloaded data, matrices, and Licensed Data from all of your internal systems, applications, and storage. Upon our request, you agree to provide written certification to AV MRO Analytics confirming that such destruction has taken place.

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15. MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Services. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Services. We cannot guarantee the Services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Services during any downtime or discontinuance of the Services. Nothing in these Legal Terms will be construed to obligate us to maintain and support the Services or to supply any corrections, updates, or releases in connection therewith.

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16. GOVERNING LAW

These Legal Terms are governed by and interpreted following the laws of England and Wales, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. The Services are intended strictly for business-to-business (B2B) use. By accessing the Services, you represent and warrant that you are acting in a commercial or professional capacity. Any statutory consumer protection laws, including those of your habitual residence, shall not apply. Subject to the Dispute Resolution and Arbitration provisions in Section 17 below, AV MRO Analytics and yourself both agree to submit to the exclusive jurisdiction of the courts of London, England, to resolve any legal matter arising from these Legal Terms.

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17. DISPUTE RESOLUTION

Informal Negotiations: To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a 'Dispute' and collectively, the 'Disputes') brought by either you or us (individually, a 'Party' and collectively, the 'Parties'), the Parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one Party to the other Party.

 

Binding Arbitration Any dispute arising from the relationships between the Parties to these Legal Terms shall be determined by one arbitrator who will be chosen in accordance with the Arbitration Rules of the London Court of International Arbitration (LCIA), which are deemed to be incorporated by reference into this clause. The seat, or legal place, of arbitration shall be London, England. The language of the proceedings shall be English. Applicable rules of substantive law shall be the law of England and Wales.

 

Restrictions The Parties agree that any arbitration shall be limited to the Dispute between the Parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any Dispute to be arbitrated on a class-action, group litigation order, or representative action basis, or to utilise such procedures; and (c) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

 

Exceptions to Informal Negotiations and Arbitration The Parties agree that the following Disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any Disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a Party; (b) any Dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court. ​

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18. CORRECTIONS

There may be information on the Services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Services at any time, without prior notice.

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19. DISCLAIMER

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT UNDER ENGLISH LAW.

WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORISED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.

WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGEMENT AND EXERCISE CAUTION WHERE APPROPRIATE. ​

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20. LIMITATIONS OF LIABILITY

NOTHING IN THESE LEGAL TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE, FOR FRAUD OR FRAUDULENT MISREPRESENTATION, OR FOR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE ENGLISH LAW. IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE TWELVE (12) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING.

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21. USER DATA

We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

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ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

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23. DATA ACCURACY AND BUSINESS RISK DISCLAIMER

The market intelligence, statistics, and data visualisations provided through MRO CONNECT are for informational and general business purposes only. While we strive to maintain accurate and up-to-date information, we make no representations or warranties, express or implied, regarding the completeness, accuracy, reliability, or suitability of the data provided. The platform's content does not constitute financial, investment, legal, or aviation safety advice. Users acknowledge and agree that they assume all risk and liability arising from any business decisions, asset transactions, competitive strategies, or operational actions taken in reliance upon the platform's data. AV MRO Analytics shall not be held liable for any financial losses or damages resulting from the use or misinterpretation of this data.

The platform provides visual tracking of specific regulatory frameworks, including EU Operating Bans, IOSA compliance, and international sanctions flags. These flags are aggregated from third-party and public sources and are subject to rapid, unannounced changes by governing bodies. AV MRO Analytics does not warrant the real-time accuracy of these regulatory flags. Under no circumstances shall AV MRO Analytics be held liable for grounded aircraft, regulatory fines, voided insurance policies, or breached contracts resulting from a user relying solely on the platform to verify an operator's safety or legal compliance status.

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24. THIRD-PARTY DEPENDENCIES & SERVICE AVAILABILITY

The platform relies on third-party infrastructure, including hosting providers and other software providers (such as Google Cloud infrastructure). We do not guarantee uninterrupted, 100% uptime or error-free operation of the platform. We shall not be held liable for any service interruptions, data delays, or downtime caused by maintenance, technical updates, or third-party infrastructure failures.

 

UPSTREAM DATA SOURCES AND FORCE MAJEURE

The platform's intelligence relies on the continuous aggregation of data from various external and third-party upstream sources. We accept no liability for any data gaps, inaccuracies, or service degradation resulting from these external providers altering their access terms, restricting their data, or experiencing structural outages. Furthermore, we shall not be liable for any failure to provide the Services caused by events beyond our reasonable control (Force Majeure), including catastrophic cloud infrastructure failures. Under no circumstances will AV MRO Analytics be liable for consequential losses, lost contracts, or lost commercial opportunities arising from the temporary or permanent unavailability of specific upstream data streams.

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25. MODIFICATIONS TO DATA AND FEATURES

Platform data is dynamic and subject to continuous updates, corrections, and revisions. We reserve the right to add, alter, or remove specific datasets, metrics, visual interfaces, or features at any time without prior notice or liability. We do not guarantee the permanent availability of specific historical data snapshots.

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26. SECURITY MONITORING AND AUDIT RIGHTS

To protect the integrity of the platform and ensure compliance with these Terms, we employ active security monitoring. We reserve the right to monitor, log, and audit account activity, session data, and network access patterns. This is strictly to detect unauthorised account sharing, unauthorised external access attempts, or other violations of these Terms.

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27. TRADE SANCTIONS AND EXPORT CONTROLS

Users represent and warrant that neither they, nor the corporate entity they represent, are subject to any trade sanctions, embargoes, or restrictive measures maintained by the United Kingdom, the United States, the European Union, or the United Nations. You agree not to access, export, or utilise the platform's market intelligence in violation of any applicable global export control laws or sanctions regulations, particularly those governing the aviation and aerospace sectors.

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28. CORPORATE AUTHORITY AND ACCOUNT REGISTRATION

If you register an account on behalf of a commercial entity, company, or organisation, you represent and warrant that you have the explicit legal authority to bind that entity to these Terms. Users must register for the service using an official, active corporate email domain belonging to their employer or business entity. The use of temporary, disposable, or unverified personal email addresses is strictly prohibited and constitutes grounds for immediate account termination.

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29. PROPRIETARY DATA ENGINEERING AND METHODOLOGY

While underlying raw industry data points may originate from public or third-party sources, the specific data architecture, schemas, compilation, curation, normalisation algorithms, and cross-referencing methodologies used to generate our dashboards are the exclusive intellectual property of AV MRO Analytics. You are granted a limited, non-exclusive licence to view the data via the interface, but acquire no ownership or replication rights over our proprietary data structures or methodologies.

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30. USER INDEMNIFICATION

You agree to defend, indemnify, and hold harmless AV MRO Analytics, its affiliates, directors, and employees from and against any third-party claims, liabilities, damages, losses, or legal expenses (including reasonable legal fees) arising out of or related to:

  • (a) your improper use of the platform's data;

  • (b) your breach of these Terms, including any unauthorised sharing or commercial resale of the data; or

  • (c) your violation of any applicable laws, trade sanctions, or third-party rights.

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31. SURVIVAL OF OBLIGATIONS

The expiration or termination of your subscription shall not affect any legal rights or obligations that by their nature are intended to survive termination. This explicitly includes, but is not limited to, provisions regarding Intellectual Property Rights, Data Confidentiality, Restrictions on Competitive Use, Disclaimers of Warranties, Limitations of Liability, and Indemnification. These obligations remain in full force indefinitely.

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32. RIGHT TO AUDIT COMPLIANCE

We reserve the right to audit your usage of the platform to verify compliance with these Terms, specifically regarding single-user access limits and anti-sharing rules. Upon written notice of a compliance audit, corporate users agree to provide a complete list of all individuals utilising the platform, an explanation of usage, and written certification that they are not facilitating concurrent sessions, unauthorised data scraping, or internal broad-sharing of user credentials within seven (7) calendar days.

Failure to comply with an audit request constitutes a material breach of these Terms. Furthermore, if AV MRO Analytics determines that you are utilising the platform in a manner inconsistent with these Terms (including unauthorised credential sharing or data extraction), you shall immediately pay the additional licensing fees sufficient to cover the unauthorised use, and shall further reimburse AV MRO Analytics for all reasonable costs incurred in conducting the audit.

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33. NOTICES

All formal legal notices, requests, demands, and other communications required or permitted under these Legal Terms must be in writing. Notices to you will be sent to the email address associated with your registered account. Notices to AV MRO Analytics must be sent by recorded delivery or certified post to our registered office at: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, England. A notice shall be deemed to have been received: (a) if sent by email to you, at the time of transmission (provided no delivery failure notification is received); or (b) if sent by post to us, at the time the delivery is signed for and recorded at our registered address.

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34. MISCELLANEOUS

These Legal Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Each party acknowledges that in entering into these Legal Terms it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Legal Terms. Our failure to exercise or enforce any right or provision of these Legal Terms shall not operate as a waiver of such right or provision. These Legal Terms operate to the fullest extent permissible by law. A person who is not a party to these Legal Terms shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Legal Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Legal Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Legal Terms or use of the Services. You agree that these Legal Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these Legal Terms and the lack of signing by the parties hereto to execute these Legal Terms.

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35. CONTACT US

In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:

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AV MRO Analytics Limited

71-75 Shelton Street,

Covent Garden,

London

WC2H 9JQ,

England, United Kingdom. 

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E-mail: legal@mroconnect.co

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